Customer Care Agent

e.tv

The Incumbent will be required to respond to/resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the e-Brand through excellent customer service.

Reporting to the Manager :Customer Care

Your key performance areas include:

1.Handling Telephone Correspondence
-Receiving incoming viewer calls
-Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems
-Logging all viewer information on our Customer Relationship Management Software.

2.Maintaining Customer Relations
-Resolving and responding to customer queries, complaints, comments and suggestions
-Providing advice to callers about OpenView HD (OVHD) related issues
-Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery

Requirements

A relevant school leaving certificate
A minimum of 1 years’ experience in a Call Centre environment

Closing date: 18 June 20196

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