Reporting to the Manager: Customer Care, your Key Performance Areas include:
Handling telephone correspondence
- Receiving incoming viewer calls.
- Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
- Logging all viewer information on our Customer Relationship Management Software.
Maintain customer relations
- Resolving and responding to customer queries, complaints, comments and suggestions.
- Providing advice to callers about OpenView HD (OVHD) related issues.
- Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.
- Matric Certificate
- A minimum of 1 years’ experience in a similar role
Competency, Skills and Knowledge
- Problem solving skills
- Planning skills
- Organising skills
- Interpersonal skills
- Communication skills
- Coping under pressure
- Conflict handling skills
- Computer literacy: MSO Word, Excel, Outlook, Powerpoint
If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to firstname.lastname@example.org:
- Your CV
- A certified copy of your ID
- A certified copy of your Qualifications
- Completed Application Form
If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.
22 MAY 2018