Customer Care Agent (3 month Fixed Term Contract)

Reporting to the Manager: Customer Care, your Key Performance Areas include:

Handling telephone correspondence

  • Receiving incoming viewer calls.
  • Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
  • Logging all viewer information on our Customer Relationship Management Software.

Maintain customer relations

  • Resolving and responding to customer queries, complaints, comments and suggestions.
  • Providing advice to callers about OpenView HD (OVHD) related issues.
  • Promoting e and OVHD brand names and loyalty to the channel through excellent service delivery.

Minimum Requirements:

  • Matric Certificate
  • A minimum of 1 years’ experience in a similar role

Competency, Skills and Knowledge

  • Problem solving skills
  • Planning skills
  • Organising skills
  • Interpersonal skills
  • Persuasiveness
  • Communication skills
  • Coping under pressure
  • Conflict handling skills
  • Computer literacy: MSO Word, Excel, Outlook, Powerpoint

If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to jobs@etv.co.za:

  • Your CV
  • A certified copy of your ID
  • A certified copy of your Qualifications
  • Completed Application Form

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.

CLOSING DATE
22 MAY 2018

To apply for this job email your details to jobs@etv.co.za

Apply using webmail: Gmail / AOL / Yahoo / Outlook